Sis betting shop manager of the year 2022

The company was taken over by Stanley Racing, which was then taken over by William Hill. Throughout my 20 years in the industry I have managed a variety of shops from rural locations to busy town centres as well as a shop relocation. Each one had its own specific challenges. I have always tried to develop as a manager as well as building some excellent teams, some of whom have gone on to be successful managers. I always lead by example and instill a passion and desire to deliver an extremely high level of customer service.

My passion for horseracing comes from been involved with one of my uncle's successful hunter chasers back in the s. I did everything with him from riding out, including riding up Mary Reveley's gallops and crashing into her yard because I couldn't pull up, to parading him at the races.

I still love to go racing as often as I can, with my favourite tracks being Ripon and Thirsk. In stark contrast to working in a busy shop, I live at home on a farm with my husband Neil, our four horses, two of whom are ex-racehorses, seven dogs and two cats.

In the last three years we have been breeding and showing pedigree sheep, travelling to shows and sales on my days off. In my spare time I enjoy watching football, supporting Liverpool and my home team Middlesbrough, riding my horses and going to the gym. I also enjoy travelling to long haul holiday destinations, including getting married in Jamaica in Being a betting shop virgin I was shaking like a leaf.

Fast forward to the year and here I am in the Betting Shop Manager of the Year final and I'm still shaking like a leaf. At the beginning of my career I learned my trade at Ladbrokes managing shops in the north London area. I loved the job, but after seven years an opportunity arose to work in Cyprus which I found hard to resist: working on the beach teaching water sports.

I had a wonderful time in Cyprus, but after a couple of years I came to the conclusion that my body was not built for action but comfort. I was missing the racing game so was delighted when Wilson Sports offered me a position back in Britain. I have been at Choicebet for nearly three years and I love the job even more than when I entered the industry as a teenager all those years ago. I love sport, but nowadays it's mainly from the armchair.

Horseracing is a passion of mine and there's nothing I enjoy more than a day at the races. I'm also a keen Arsenal fan. Outside of sport my main interests are travel and I will always be found either returning or planning my next holiday. Over the years I have seen lots of unbelievable changes in the betting game: AWPs, numbers betting, cartoon racing and Fobts. I look forward to the future and being a part of the industry as it evolves. Let's just hope they don't introduce virtual betting shop managers.

My mum for teaching me right from wrong and installing some good morals into me. For example, honesty, hardworking and compassion. My dad through his love of horseracing and all sports, especially football. We used to go to all of Liverpool's home games together when I was growing up, although we rarely got there for the start of the game due to my dad stopping en route at the betting shop. I only wish my dad was still here to see me progress in an industry which includes sports that he loved.

My greatest achievement is the birth of my two beautiful children and when I'm not in work I love spending time with them in the park and on the beach. I enjoy going to the gym, swimming, dining out and reading. My sporting prowess is that I used to represent the school at long-distance running and I have also run for Liverpool. So, if anyone tries to slow count me they won't get very far. My career in the industry started 13 years ago in Jersey working for Harimed Racing. I moved to Joe Jennings three years later and have never looked back.

Since joining Joe Jennnings I have really enjoyed my career. The company cares about its customers and also its staff, which creates a great working environment. Joe Jennings himself saw something good in me and quickly promoted me and I've been the manager at Halkett Place since it opened in October I work hard to repay the faith that was placed in me by Joe and I lead my team by setting a good example to a very high standard.

I am very happy in my work and have a good team that support me and which I can rely on in my absence. I have worked for Coral Racing for 13 years. I play an active role in my area, being responsible for recruiting, coordinating the area training for all new recruits and participating in refresher training for existing staff. I have personally trained, from scratch, three other managers in the Edinburgh area.

Customer care and shop standards are passions of mine and I am the only shop in the Coral estate to have achieved three consecutive per cent scores in the company's Gold Standards initiative. This is despite not having had a shop refit for 13 years. My team have created a great atmosphere in the shop and many customers see it as their second home.

As a result, our business continues to grow year on year. We have an army barracks nearby and have built a great relationship with them. My team regularly send parcels to the unit in Afghanistan. I was once invited to the House of Lords as recognition for my charity fundraising, during which I met some of my Hibs heroes. I am a passionate supporter of Hibernian and my favourite sporting moments are every time we beat Hearts, especially as my deputy is a Jambo.

You can always tell which one of us has merchandised the shop for the Edinburgh derbies. My shop buffets are legendary and I will often attend to odd jobs in the shop myself rather than wait on contractors. Divine intervention played a part in me becoming regional champion in this year's competition as I had my mystery customer visit on the day the Pope flew over my shop.

Born and raised in an old mining town called Leigh in Lancashire, I find I have always been old before my time and prefer the legends such as Frank Sinatra or Dean Martin to your modern day music. I personally dislike to see place terms also getting reduced in say the National or a golf major. They expected more. Most shops have a floorwalker mingling with the customers, ask them to check your bet. Again check with the floorwalker. On a day when speed at the counter is essential, we want to help customers beforehand.

However, his assistant, Dawn Shepherd, jokes that he will have a problem with his hat. Of course Ron has earned special recognition. People forgot we were paying five places. I will hope to spot those customers on the day. If a customer deserves to be paid, he makes the case to his company, then they usually are.

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